Current Members

Service Hour Record Forms and Monthly Progress Reports are due on the 1st of the following month whether hours were served or not.

How to log hours

To log hours on our Time Tracking system (IPT), please follow the instruction below:

  1. Log into IPT (
  2. Click on “My Forms”
  3. Click “View” on the Service Hour Record form you want to work on
  4. Dropdown menu items correspond to your focus area (see Service Hour Record Form Explanation)
  5. Accurately divide Member Development hours and Direct service hours in correct columns
  6. Leave Fund Raising as zero hours (fundraising is not allowed)
  7. Do not count more than 60 hours in one week (Sunday-Saturday)
  8. Do not record hours before they were actually served. This is considered as fraud.
  9. Click Save after you are done logging your hours.
  10. Sign your name electronically at the bottom of the form at the end of the month to submit the form.

View the following tutorial on how to complete your Service Hour Record Form

Service Hour Record Drop Down Explanations

How to complete the Monthly Progress Report

To log complete the Monthly Progress Report (IPT), please follow the instruction below:

  1. Log into IPT (
  2. Click on “My Forms”
  3. Click “View” on the Monthly Progress Report form you want to work on.
  4. Choose your Focus Area from the drop-down menu at the top of the page.
  5. Answer the question about disaster services only if applicable (this is not common in the Utah Campus Compact AmeriCorps Program)
  6. Answer the Required Monthly Assessment Questions that correspond to your Focus Area. Enter N/A next to questions that correspond with Focus Areas that are not yours.
  7. Answer all questions regarding the Volunteer Mobilization Project if it was completed that month; enter N/A if it was not. Describe the project substantively in the VMP Narrative Box after reading the instructions thoroughly.
  8. Enter your Service Hour Record Narrative after reading the instructions thoroughly. This is a requirement for any month hours were served.
  9. Enter your Great Story after reading the instructions thoroughly. This is a requirement for any month hours were served.
  10. Click Save after you are done entering content.
  11. Sign your name electronically at the bottom of the form at the end of the month to submit the form.

View the following tutorial on how to complete your Monthly Progress Report

Monthly Reporting FAQ’s

What is the Volunteer Mobilization Project?

All UCC AmeriCorps Members are required to complete a Volunteer Mobilization Project during their service term. Members will recruit volunteers to add value to their service site by providing additional service that directly benefits the site and/or the community the member serves. If you have any questions about the Volunteer Mobilization Project and the project requirements please contact your Campus Coordinator or Utah Campus Compact AmeriCorps Program Staff.

Requirements for the project are as follows:

  • Recruit a minimum of five non-AmeriCorps volunteers (volunteers can be family members, friends, neighbors, etc.)
  • There is no age requirement
  • Each member must serve a minimum time of one hour per volunteer.
  • Members will summarize the experience and its results in the Monthly Progress Report during the month(s) in which project took place.
  • Members can do multiple projects throughout their term. Not all five volunteers have to participate in one project on one day. Projects can be spread out during the term.
  • The project must directly benefit the service site and/or the community the members serves. Examples of projects that do not fulfill this requirement can be heard in the Monthly Progress Report Video Tutorial.

Some ideas for the Volunteer Mobilization Project are:

Education Focus Area: Recruit volunteers to clean and/or repair the site’s facilities, recruit volunteers to provide additional tutoring support, or recruit guests to come to teach students about a specific topic

Healthy Futures Focus Area: Recruit volunteers to collect, assemble, and distribute health care products/hygiene kits, and pamphlets

Capacity Building Focus Area: Recruit volunteers to promote non-profit services and resources

Are the Service Hour Record Narrative and Great Story the same thing?

No, your Service Hour Record Narrative is a more detailed description of your service activities than what you are able to provide in the Service Hour Record Form. Your Great Story is an explanation of impact as a result of your service. It may be a transformative moment or impact that you’ve witnessed over the course of your term.

These sections should not contain the same content.

How long does my great story have to be in the progress report?

Minimum of 1 paragraph. This is the member’s chance to share the impact that they’re making on their service site and/or the people they serve. Be as detailed as possible!

What types of activities can I count as hours toward my AmeriCorps term?

If it is not written in your Position Description, do not count them as hours! For example, members are not allowed to count hours toward their term for babysitting their nieces and nephews. Though this can be a valuable service to their family, it is not a type of service that is allowed in the Utah Campus Compact AmeriCorps Program.

The following sections in your Position Description outline what types of activities are permitted to count toward your term.

  • Position Description Summary and Responsibilities
  • Allowed Activities

What can I count for Member development hours?

Member development hours can account for up to 20% of the member’s total service term

  • Class time spent at member’s institution of higher learning related to their service (do not count homework)
  • Professional conferences and workshops related to member’s service
  • Faculty meeting/agency staff meetings or training related to the member’s service
  • Member may count time spent reflecting on their service either individually, with peers, and/or with site supervisors

Besides direct service and Member development, are there other activities I can count as hours?

Yes, members may count time spent voting and serving jury duty on their Service Hour Record forms. Also, if a member is serving in Armed Forces Reserve they may count active duty time on Service Hour Record forms. If you are serving in the Armed Forces Reserve and would like to count hours, please contact us for more information.

Prohibited Activities for AmeriCorps Members

While wearing anything that affiliates you as an AmeriCorps member, you may not participate in or count AmeriCorps hours while engaging in any of the following activities:

  1. Attempting to influence legislation
  2. Organizing or engaging in protests, petitions, boycotts, or strikes
  3. Assisting, promoting, or deterring union organizing
  4. Impairing existing contracts for services or collective bargaining agreements
  5. Engaging in partisan political activities, or other activities designed to influence the outcome of an election to any public office
  6. Participating in, or endorsing, events or activities that are likely to include advocacy for or against political parties, political platforms, political candidates, proposed legislation, or elected officials
  7. Engaging in religious instruction, conducting worship services, providing instruction as part of a program that includes mandatory religious instruction or worship, constructing or operating facilities devoted to religious instruction or worship, maintaining facilities primarily or inherently devoted to religious instruction or worship, or engaging in any form of religious proselytization
  8. Conducting a voter registration drive or using CNCS funds to conduct a voter registration drive
  9. Providing abortion services or referrals for receipt of such services; and such other activities as CNCS may prohibit.
  10. Providing a direct benefit to— i. A business organized for profit; ii. A labor union; iii.A partisan political organization iv. A nonprofit organization that fails to comply with the restrictions contained in section 501(c)(3) of the Internal Revenue Code of 1986 related to engaging in political activities or substantial amount of lobbying except that nothing in these 9 provisions shall be construed to prevent participants from engaging in advocacy activities undertaken at their own initiative; and v. An organization engaged in the religious activities described in paragraph 3.g. above, unless CNCS assistance is not used to support those religious activities

For more information refer to our Member Handbook found under Forms and Documents above

Program Code of Conduct

  • Members are expected to dress and behave appropriately.
  • Members always need to wear something that identifies them as an AmeriCorps member while they serve (button, pin, lanyard, name tag). Your Campus Coordinator will provide this to you when you are fully enrolled.
  • Members who commit certain crimes while serving will be exited from the program without award. Specific offenses, sexual harassment, and Drug-Free Workplace topics can be found in the member handbook on Utah Campus Compact’s website.
  • Members also have access to grievance procedures to ensure that their treatment in AmeriCorps is both fair and appropriate. You can find more information about our grievance procedure on Utah Campus Compact’s website.

For more information refer to our Member Handbook found under Forms and Documents above

Member Development Stipend

These are additional funds which may be awarded to applicants wishing to pursue professional development opportunities. Funds are limited and are available on a first-come-first serve basis. You can apply for this stipend by submitting the application to our program manager: maggier {at} utahcompact(.)org

Segal AmeriCorps Education Award FAQ’s For what purposes can the education award be used?

The education award can be used in one of, or a combination of, the following ways: To repay qualified student loans To pay all or part of the current education expenses to attend eligible Title IV institutions of higher education (including vocational schools) and educational programs approved under the G.I. Bills.

How can I tell if a school is a Title IV, if I can’t call the US Department of Education or I cannot access the website?

Ask the school if they give Perkins or Stafford Loans.  If the answer is “yes”, then they are a Title IV school.

What are some examples of “common qualified” loans?

  • Federal Student Loans: Subsidized and Unsubsidized
  • Stafford Loans: Supplemental Loans to Students (SLS); Guaranteed Student Loans (former name for Stafford)
  • Federal Consolidated Loans
  • Direct Subsidized and Unsubsidized Stafford and Ford Loans
  • Direct Consolidation Loans
  • National Defense and/or Direct Student Loans
  • Perkins Loans
  • Health Education Assistance Loans (HEAL)
  • Health Professions Student Loans (HPSL)
  • Loans for Disadvantaged Students (LDS)
  • Nursing Student Loans (NSL)
  • Primary Care Loans (PCL)
  • Loans made directly to students by the Alaska Commission on Postsecondary education
  • Loans made directly to students in degree programs by a state college or university

How long does it take for my AmeriCorps Education Award to become available after my term of service?

After you meet with your campus coordinator to exit the program, it can take anywhere from two – four weeks before your Education Award will become available in your account. Contact your campus coordinator if it has been over four weeks and your award is still not showing up in your account.

How long do I have to use my AmeriCorps educational award?

You have up to 7 years from your completion date to use your educational award.

Which institutions are considered eligible institutions?

Eligible institutions are institutions of higher education (including graduate and professional programs), as well as qualified vocational schools that currently participate in the Department of Education‘s Title IV student aid programs. An institution is considered to be a “Title IV school”, if it has a Title IV Program Participation Agreement with the U.S. Department of Education making its students eligible for at least one of the federally-backed types of financial assistance (such as Pell Grants, Perkins Loans, Stafford Loans, National Direct Loans, and Federal Consolidated Loans). To make sure that an institution is eligible, check with the financial aid office, business office, or veteran’s affairs office of the institution before making specific plans. Legislation enacted in 2009 expanded the use of the award to include enrolling in courses, programs of education, apprenticeships, and on job training programs that have been approved under the Montgomery and the Post 9/11 G.I. Bills. These are referred to as “G.I. Bill approved programs.” If a G.I. Bill approved educational program is offered by a Title IV school, any individual with an education award can use the award for that program because the school is Title IV. If a G.I. approved program is not offered by a Title IV educational institution, special rules apply. The next question explains which members can use their awards at these programs.

Can the AmeriCorps education award be used for more than tuition?

Yes, it can be used for all your cost of attendance (COA) at the school that is not covered by other financial aid.  This will be determined by your financial aid/bursar office at the school.

Can the AmeriCorps education award pay for classes taken at school before I did AmeriCorps service?

No, the AmeriCorps educational award can only pay for current educational expenses, (i.e. classes taken after you started AmeriCorps service).  

NOTE: This rule applies to payments to schools for classes taken, not payments on loans–loans can be paid as long as they are qualified education loans, regardless of the age of loan.

What rules apply to a member who earned an award and wants to transfer it?

In order to transfer an award, the transferring member must:

  • have been at least 55 years of age on the day the member commenced the term of service upon which the award is based;
  • have begun the term on or after October 1, 2009; transfer the award before its expiration date;
  • have earned the award in an approved AmeriCorps State or National Program; and
  • ensure that CNCS receives the transfer request prior to the date the award expires.

How to Request Your Award

  1. Log into the My AmeriCorps Portal at
  2. Under “My Education Award” (on the left) select “Create Education Award Payment Request.”
  3. Fill out the form, paying particular attention to the “Payment Type” and “Amount Authorized” fields.
  4. Select the institution to be paid by using the “Search for Institutions” link. If your school or loan company has not registered in My AmeriCorps, they will not be on the list of institutions in the system. In this case:
  5. After you complete a search and your institution does not appear, click the “Not Found” link.
  6. Enter as much information as you can about your institution or loan company into the fields.
  7. Submit the form. These requests may be processed manually and may take several weeks.
  8. Once you click “Submit” a notice will be sent electronically to your institution or loan company. A record of your request will appear in your account home page. The institution or loan company will complete their portion of the form and return it electronically to the Corporation for National and Community Service.

If you encounter any problems, call the national service hotline at 1-800-942-2677.

Can I use my AmeriCorps education award to pay for classes/loans incurred by a family member/spouse?

No, at this time it can only be used for classes taken by you or qualified educational loans that are in your name.

Are there institution that will match my education award?

Colleges and universities across the country actively recruit talented AmeriCorps alumni for their reputation of perseverance, drive, and proven active citizenship. Many of these institutions offer a variety of incentives such as service scholarships or matching tuition funding to the Segal AmeriCorps Education Award. Click here to see a list of matching institutions.

Is the AmeriCorps educational award taxable?

The Education Award will show up like untaxed income on your taxes the year you apply it. Both interest payments and payments from educational award accounts have been determined to be taxable income. They are included as income in the tax year the payment is mailed to the school or loan company. The Trust will report to the IRS the total of all payments that were made on a member’s behalf.  An IRS form 1099 (Misc Income) will be mailed to the member in January following each year in which at least $600 worth of payments were made on the member’s behalf.  This form will let the member know the total amount of his/her payments from the previous year. The member’s tax burden may be mitigated somewhat by federal income tax laws regarding educational credits and deductions for student loan interest payment.  IRS Publication 970, Tax Benefits for Education, explains these credits and deductions in detail.  The member should contact the IRS or his/her tax advisors for additional information. You should refer all tax questions to your tax professional.  Please do not call the Trust Office for tax advice.

Why was only half of the payment I requested sent to my school?

By law, education award payments for current educational expenses must be made “in 2 or more installments”, none of which exceeds 50% of the amount of the payment. The interval between installments may not be less than one half of the period of enrollment, except as necessary to permit the second installment to be paid at the beginning of the semester, quarter, or similar period of enrollment. CNCS makes two installments, one at the beginning of the enrollment period upon which the amount is based and the second at the middle of the enrollment period. When the school approves the payment request, it indicates both the beginning date of the enrollment period and the midpoint date. Payments are generally made by the U.S. Treasury every Friday. Exceptions are around holidays and the end of the year.

Who can I contact if I have additional questions about the Segal AmeriCorps Education Award?

You can contact the National Service Hotline at 1-800-942-2677. The Hotline is staffed by customer service representatives from 9:00 a.m. – 7:00 p.m. EST, Monday through Thursday. During high volume months— January, May, June, July, August, and September–the Hotline will be staffed on Fridays You may also visit the CNCS website for more information.

Loan Forbearance FAQ’s

What is Loan Forbearance?

If you have federal student loans, you might be eligible to get part of the interest that accumulates during your service term paid for you. Forbearance means that you neither make payments nor pay interest on your loan(s) over a specified period of time. In other words, you will not have to make payments on your loan(s) while you serve. Then after you successfully complete service, the National Service Trust will pay the interest that gathered while you were a member.

How do I apply for forbearance?

Loans do not go into forbearance automatically. There is a forbearance process to follow, the earlier in your term, the better.

  1. Submit a “forbearance request”found on the left side of the screen in your AmeriCorps Portal ( You’ll need to know the name of the lending school or institution, including the city, state and zip code.
  2. After you have finished your term and UCChas finished processing your exit paperwork you’ll receive an email notifying you of your successful completion. You may then go back to your AmeriCorps Portal and complete the “interest accrual request”, also found on the left side of your screen.

Do my loans qualify for forbearance?

Forbearance applies to most federal loans with two exceptions; Parent-Plus loans and Perkins Loans. Private loans do not qualify for forbearance.

How much of my interest will be paid?

The portion of your interest that the National Service trust will pay depends on the term hours you serve. To find out how to calculate the amount of interest the Trust will pay click here.

A note for those planning on working in the non-profit or government sector in the future:

If you put your loans into forbearance and want to count your service term toward the 10-year Public Service Loan Forgiveness program, there are specific steps to follow. Click on the link for more information. Visit the CNCS website for even more information about loan forbearance.

Member Handbook

Polices and Procedures Handbook

Member Development Application

Online Resources

Corporation for National and Community Service (
CNCS is a federal agency that helps millions of Americans improve the lives of their fellow citizens through service. The Corporation works hand in hand with local partners to tap the ingenuity and can-do spirit of the American people to tackle some of the most pressing challenges facing our nation. CNCS funds and supports all AmeriCorps Programs throughout the nation in addition to housing other service oriented programs like Senior Corps, the Social Innovation Fund, and the Volunteer Generation Fund. Visit their website for additional resources regarding your AmeriCorps term.

Utah Commission on Service and Volunteerism- UServeUtah (

The Utah Commission on Service and Volunteerism (UServeUtah) is an active board of commissioners appointed by the Governor to support volunteerism in Utah. The purpose of UServeUtah is to enable individuals, communities, and organizations in Utah to benefit from the service, power, skills, and passion of volunteers. UServeUtah, in partnership with the Corporation for National and Community Service, brings National Service programs to Utah. This is the organization that funds and provides oversight for the Utah Campus Compact AmeriCorps Program. For more information about the great work being done at UServeUtah, visit their website.

We understand there’s a lot of content in our initial orientation to the Americorps program. Here you will find descriptions of important websites, as well as videos which will guide you through the “How To’s” of using these websites. Understanding how to use these tools is essential for you to successfully and smoothly complete your Americorps term of service with an Educational Award.

What is IPT? 

IPT is the online enrollment and time tracking system used by UCC AmeriCorps Members throughout their term. For information on the various functions of IPT, such as how to reset your password and how to track total hours, view the following tutorial:

IPT Overview Tutorial(2) (




Exiting the Program

If you are done with your hours or at least two weeks away from finishing your term, contact your campus coordinator and let them know you are ready to exit!

After you contact your campus coordinator, they will send you a list of items that must be completed before you can exit. These items will include: completing an Exit Form on, completing an exit survey, and setting up a time to meet with your Campus Coordinator to complete an Exit Checklist.

It is your responsibility to complete all the exit items as written on the Exit Checklist. Utah Campus Compact cannot exit you with award until all items are done.

Any errors found in your Monthly Reports or other service requirements must be addressed before UCC Staff can exit you.

You have 30 days from your last day of service to exit the program, so do not delay this process!